Frequently Asked Questions
You can schedule your visit by calling the office at : (505) 366-1492, but we are a small shop without full-time reception. If we miss your call during open hours then we are helping another client and will return your call as soon as possible. We have done our best to make it easy to book a session or buy a gift certificate through the "Book Now" and "Gift Certificates" pages. Credit cards cannot be taken over the phone, so gift certificates purchased remotely must be processed through the website. Please note that we are not open on Mondays and Tuesdays for your calls, but you may still schedule or purchase gift certificates anytime through this website.
Our therapists do not short your treatment time for our intake process to discuss your needs. We ask you to arrive about 10 minutes before your session for a brief intake. We can occasionally start a few minutes early, but be advised that if you come too early then you may have a wait.If you book a 60 minute massage, you’ll have the full hour for the massage experience, plus several minutes in advance and at the end, so that we have time to really serve you.
If you have a cold, flu, or other contagious illness, please call the office to reschedule. Body work during illness can increase your symptoms and sometimes make you feel worse. We recommend waiting until three full days after your symptoms have passed before your treatment. If you are taking antibiotics or fighting any inflammation or infection, it is also best for you to wait three full days past recovery or end of the antibiotic course. Certain chronic conditions, such as high blood pressure, diabetes, or multiple sclerosis may require a modified treatment during massage. Please let us know of any medical conditions or concerns when you schedule your appointment.
Yes! Massage is very beneficial for expectant mothers, but there are some limitations. We recommend speaking with your care provider to get their approval if you are experiencing any complications--however minor. We also want you to wait until you have entered your second trimester. Only certain members of our staff work with pregnant women, so please tell us that you are pregnant as you schedule your treatment.
Payment is due in full at the time of service. Cash, credit cards, gift cards, and debit cards are accepted. We do not take checks. You can purchase gift certificates for any amount through the "Gift Certificates" page. This is especially handy if you live out of town and would like to purchase a gift for someone in the area. You can also pick up a gift certificate in the office by appointment or at your next visit.
Please call us as soon as you know that you need to reschedule. A 24 hour advance cancellation is required or you may be charged a rescheduling fee. You will never be charged a late-cancellation fee if you miss your appointment due to illness, but please let us know as soon as possible if this is the case. We understand that emergencies can happen, so please call to discuss a missed appointment. If you are more than 15 minutes late we may not have enough time to complete your service. This will be considered a no-show and you will be billed accordingly. Please call if you know you will be late as you may still be able to receive a partial session or allow us to serve a waiting client.
We ask that you find someone to watch your children and pets while you visit us. Their presence is often disruptive to you and other guests and staff cannot take responsibility for their safety. This is a time for you to relax and treat yourself. Some clients have allergies to pets and our staff cannot be responsible for cleaning up after them.
We here at Rio Grande Body Works love newbies! We do our best to make your first session a comfortable, safe, and satisfying experience. All sessions begin with an intake. We ask you to arrive ten minutes before your appointment to fill out a brief questionnaire. Your therapist will then lead you to the treatment room where you can have a private conversation about your goals. You are encouraged to help us shape your treatment, so please be confident and honest about sharing your concerns and making your requests clear. We wish that we could read your mind, but since we can't, we rely upon you to help make every session the best! If you need to undress then your therapist will leave the room to give you privacy. Body workers have been trained to let the client lead when it comes to chatting. If you want to quietly absorb the work, then they will stay quiet as well. If you want to talk, you are welcome to do so. Please don't feel that your therapist is unfriendly if they don't initiate chatting, they are only trying to let you relax. After your treatment, your provider leaves the room again for you to dress. When you open the door, they will return to the room for a private follow-up chat. They may offer advice for self-care to help extend the benefits of your treatment, and make notes about your preferences for next time. With each return visit, you and your therapist continue shaping your treatments to be increasingly progressive and satisfying.
You and your therapist will use the intake session to shape your treatment. You decide for yourself how far to undress, and which areas you want worked on. Your therapist leaves the room for you undress and lay upon the table (between the sheets) in privacy. You are never naked in front of your therapist. They will fold back the sheets to access whichever areas they work on, and then cover you again when they move on. They will use oil to help their hands and arms glide smoothly over your muscles, allowing them to work through multiple layers of tissue. They will check with you periodically to ensure that you enjoy the pressure used. Some clients remain silent and fully relax into the body work. Others may talk and remain alert and animated. Because body work happens in such a safe and quiet atmosphere, some clients may experience strong emotions during or after their session. This is a natural reaction and we want you to feel comfortable and safe with emotional reaction to the work. After your massage, we recommend that you increase your water intake and refrain from strenuous activity. Some clients feel slightly sore afterward, but hot baths and topical balms should be all that you need to feel better. If you feel sore for more than a day, please let us know and we will note in your chart that lighter work may be better for you. This is your massage, and we want you to feel in control. Please don't be shy about giving your therapist feedback about pressure and other preferences during the session.
While you begin your treatment with an intake and discussion just as you would for a Swedish massage, Lomi Lomi is different in a few ways. The draping is traditionally very minimal, with all but the groin area uncovered. We are happy to increase the coverage if you prefer more modesty. Also, there is a greater amount of oil used, and you may want to save time to shower before any important engagements. We provide hot towels after your session, but we do not have shower facilities. We use organic coconut oil, which is incredible rich, and leaves your skin buttery-soft. Using the forearms more than the hands means that the pressure is not as specific, or intense, but elbow and hand work can add deeper or more specific work. This is a very relaxing style, so you may want to plan a mellow evening after your session to enjoy the after-effects. As with Swedish massage, we recommend that you increase your water intake and refrain from exertion to allow your body to absorb the treatment.
This treatment style is very gentle and relaxing. You lay upon a treatment table, but remain fully clothed, and can have a blanket if you like. We recommend that you wear loose, comfortable clothing. Your therapist uses light pressure, rocking, and other gentle movements. Some clients become very relaxed and can even doze off. Others may become energized, or feel encouraged to release energy through talk. At Rio Grande Body Works we want you to feel comfortable experiencing your treatment in whatever manner feels right to you. This style can be combined with a Swedish massage session. You will follow the same intake procedure as with Swedish massage, and the post-treatment recommendations of increased water intake and rest apply too.
If you loved your treatment then please let us know so we can give our staff the kudos they deserve. Tipping is never required, but it is appreciated. Any amount from $5 to $40 is common, and depends upon how well you feel your provider met your needs. Online reviews are the most important way to help your favorite therapist meet new clients, and spending a few minutes of your time to thank us in this manner really means a lot to us! In fact, if you have your treatment with the owner, Hanan, she prefers an online review in place of a monetary tip.
Yes, we believe that massage can be a valuable experience for children, especially if they carry heavy backpacks or band instruments or are involved in sports. We do have some special considerations for children’s’ massage:
Getting to know a therapist not only relaxes you, it helps build a relationship that leads to better outcomes. If it’s your first time visiting us, your therapist will spend extra time talking to you before your session starts. Therapeutic massage is non-sexual. Any remarks and/or advances of a sexual nature will not be tolerated, either from a client or a therapist. This protection extends to both female and male therapists and clients. Any behavior that is sexual in nature will result in immediate termination of the session. If the behavior is from the client, we do not refund the service and the police may be called. If you ever have concerns about your therapist, please ask to immediately speak to management so that appropriate action may be taken.
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